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 # RemoteSupport
 GLPI Plugin for direct VNC connection inside ticket
+
+This Plugin add a simple button inside tickets: 
+
+![immagine](https://user-images.githubusercontent.com/35736369/142444042-0cd5627b-5a5d-4586-8022-083e51d6f06c.png)
+
+If user is correctly connected to one or more computer it will launch a VNC connection using the computer name
+
+
+- Prerequisites
+1) VNC Must be installed in the destination PC
+2) PC Name must me correct and resolved inside your DNS Server
+3) Add a script in your pc and add a node inside regedit
+
+
+1) write a script (you will find inside resources) like this
+> SET S=%1
+> 
+> SET S=%S:~7,-2%
+> 
+> call "C:\Program Files\TightVNC\tvnviewer.exe" %S%
+> 
+> quit 0
+
+