Files
remotesupport/README.md
2021-11-22 13:31:16 +01:00

1.1 KiB

RemoteSupport

GLPI Plugin for direct VNC connection inside ticket

This Plugin add a simple button inside tickets:

immagine

If user is correctly connected to one or more computer it will launch a VNC connection using the computer name

  • Prerequisites
  1. VNC Must be installed in the destination PC

  2. PC Name must me correct and resolved inside your DNS Server

  3. Add a script in your pc and add a node inside regedit

  4. write a script (you will find inside resources) like this (let's assume in c:\startVNC.bat)

SET S=%1

SET S=%S:~7,-2%

call "C:\Program Files\TightVNC\tvnviewer.exe" %S%

quit 0

  1. Open regedit and add Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\vnc] @="URL:vnc Protocol" "URL Protocol"=""

[HKEY_CLASSES_ROOT\vnc\shell]

[HKEY_CLASSES_ROOT\vnc\shell\open]

[HKEY_CLASSES_ROOT\vnc\shell\open\command] @=""c:\startVNC.bat" "%1""

  1. Download and install the plugin as usual

TODO: a lot of documentation