45 lines
1.1 KiB
Markdown
45 lines
1.1 KiB
Markdown
# RemoteSupport
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GLPI Plugin for direct VNC connection inside ticket
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This Plugin add a simple button inside tickets:
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If user is correctly connected to one or more computer it will launch a VNC connection using the computer name
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- Prerequisites
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1) VNC Must be installed in the destination PC
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2) PC Name must me correct and resolved inside your DNS Server
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3) Add a script in your pc and add a node inside regedit
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1) write a script (you will find inside resources) like this (let's assume in c:\startVNC.bat)
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> SET S=%1
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>
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> SET S=%S:~7,-2%
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>
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> call "C:\Program Files\TightVNC\tvnviewer.exe" %S%
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>
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> quit 0
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2) Open regedit and add
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Windows Registry Editor Version 5.00
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```
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> [HKEY_CLASSES_ROOT\vnc]
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> @="URL:vnc Protocol"
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> "URL Protocol"=""
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>
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> [HKEY_CLASSES_ROOT\vnc\shell]
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>
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> [HKEY_CLASSES_ROOT\vnc\shell\open]
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>
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> [HKEY_CLASSES_ROOT\vnc\shell\open\command]
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> @="\"c:\\startVNC.bat\" \"%1\""
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```
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3) Download and install the plugin as usual
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TODO: a lot of documentation
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